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Order Issues

I’m missing an item from my order, what do I do?

If you are missing an item of your order, you can contact the customer service. Their details are available in the shipping confirmation email you received when your order was shipped.

What do I do if I receive a faulty item in my order?

If it is mistake which you are received a faulty item, please contact us within 48 hours of delivery. You should include your order number and contact with us to handle the return. You can return the item to us for a refund or exchange. If you have any questions about our returns process, please contact us through our contact form.


What should I do if my order hasn’t been delivered yet?

If your order hasn’t been delivered, you can follow the steps below:
Check your order confirmation email for any delays indicated in the email.
Contact customer service by one of the following methods:
– Email
– Phone
– Live chat on our website
Send us your order number, the name of the item you ordered, and the shipping information

How can I find your international delivery information?

De MO’DE Fashion only ship to Singapore for now. The shipment fees as below:

(1-2pcs order) :RM 40
(3-4pcs order) : RM 50
(5-6pcs order): RM 60
(7-8pcs order) : RM 70

Can I track the delivery of my order?

You can track the status of your order on the website. Your tracking number is available in the order confirmation email you received when your order was shipped. You can also sign up for Order Status Notifications via email to get the latest updates about your order.

When will my items be shipped?

For ready stock, orders received will be processed and shipped out within 2days. The delivery will take place within 1 -3 working days via PosLaju.
For restock or pre-order items, it will take around 10 working days to process and ship out.

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